FAQ

Q: "Can’t I just mail this to the Secretary of State myself?"

A: We believe in total transparency. That price includes roughly $180 in hard costs that we pay on your behalf immediately: the Government Expedite Fee ($95), the Certified Copy fee ($20), and FedEx International Priority Shipping (~$60–$80). Our actual service fee for the driving, waiting in line, and handling the logistics is only about $150—a small price to save 5 hours of your vacation or weeks of stress.

Q: "Why is the price $349? That seems expensive."

A: Some chapels offer a basic "filing" service, but they often just drop your envelope in the mail (the 8-week slow lane). We are a private courier service. We physically drive your documents to the Secretary of State for same-day or next-day processing. If you need speed and tracking, you need a courier, not a chapel coordinator.

Q: "The chapel said they would handle it. Why do I need you?"

A: We understand your concern. We are fully commissioned by the State of Nevada, bonded, and insured. You can verify our credential number 2388801 directly on the Nevada Secretary of State’s website. Additionally, we use Stripe/Square for payments, which protects you with bank-level security. We also send you a photo of your completed Apostille before we ship it.

Q: "I am already back in the UK/Europe. How do I know this isn't a scam?"

A: While rare, it can happen. That is why we recommend our "Traveler Package." If the carrier loses the package, we will go back to the County Clerk, purchase a new certified copy, re-process the Apostille, and re-ship it to you at no cost. We insure the process so you don't have to worry.

Q: "What if FedEx loses my marriage certificate?"

A: While rare, it can happen. That is why we recommend our "Traveler Package." If the carrier loses the package, we will go back to the County Clerk, purchase a new certified copy, re-process the Apostille, and re-ship it to you at no cost. We insure the process so you don't have to worry.

Q: "Does the Apostille translate my marriage certificate?"

A: No. An Apostille is a purely legal authentication that proves the signature on your marriage certificate is real. It does not translate the text. However, the Apostille slip itself is trilingual (English, French, and Spanish). You should generally get the marriage certificate translated in your home country after you receive the Apostille, as local courts prefer local translators.

Q: "My country isn't on the 'Hague' list (e.g., UAE, China, Vietnam). Can you still help?"

A: Yes, but the process is different. For non-Hague countries, we provide a "State Authentication." Once we send this back to you, you will likely need to send it to the U.S. Department of State in Washington D.C. and then your specific Embassy. We handle "Step 1" (The Nevada State level) to get you started correctly.

Q: "I have the fancy certificate the Minister gave us. Is that enough?"

A: Unfortunately, no. That beautiful certificate with the gold/silver foil is a souvenir. The Secretary of State will reject it. We must purchase the "Certified Abstract of Marriage" (the blue/purple official document) from the County Clerk. Our packages cover the cost of retrieving this correct document for you.

Q: "I am flying out in 6 hours. Is it too late?"

A: If you call us before 9:30 AM, we can typically do a "Same-Day Turnaround" and hand-deliver the documents to your hotel bell desk before 4:00 PM. Please select the "Emergency Rush" package on our site immediately so we can dispatch a driver.

Q: "I lost my marriage certificate. Can you still get an Apostille?"

A: Yes! You do not need the physical paper. As long as you were legally married in Clark County, we can go to the Clerk's office and retrieve a fresh certified copy using just your names and wedding date.

Q: "Are you familiar with complex legal documents, or just standard affidavits?"

A: We are highly experienced with complex instruments. We understand the critical difference between an acknowledgment and a jurat without needing explanation. While we never offer legal advice to the signer, we ensure the notarial certificate is executed with absolute precision so your document is not rejected by the court or recorder's office.

Q: "We’ve had notaries miss signatures before, delaying funding. How do you prevent that?"

A: We know that a missed initial means missed funding. As NNA Certified Loan Signing Agents, we follow a strict "triple-check" protocol at the closing table. We ensure every signature, date, and initial is captured before we leave the appointment. We don't just stamp; we facilitate a seamless closing.

Q: "Are you insured in case of an error?"

A: Yes. We carry a substantial Errors & Omissions (E&O) insurance policy, in addition to the standard state-required bond. You can hire us with complete confidence.

Q: "How quickly can you get to a client in Summerlin/Henderson?"

A: We are a valley-wide mobile service. Depending on current traffic conditions and agent location, we can typically dispatch an agent to arrive within 60 to 90 minutes of your booking call.

Q: "Do you offer after-hours or weekend appointments?"

A: Yes. We know that real estate deals and urgent legal matters don't adhere to a 9-to-5 schedule. We are available evenings and weekends by appointment to accommodate busy professionals and urgent deadlines.

Q: "My client is in a hospital/assisted living facility. Are you comfortable with that?"

A: Yes, we frequently handle sensitive signings in hospitals and care facilities. We approach these situations with patience and compassion, while strictly adhering to Nevada legal requirements regarding the signer’s alertness and willingness to sign.

Q: "This is a highly sensitive settlement agreement. Can we count on your discretion?"

A: absolutely. We understand that privacy is paramount, especially dealing with NDAs, high-net-worth divorces, or corporate settlements. We treat every appointment with the utmost confidentiality and professional discretion. We are an impartial third party you can trust.

Q: "Will you represent our firm professionally at the signing table?"

A: We view ourselves as an extension of your business. Our agents arrive punctually, dressed professionally (business casual or better), and conduct the signing efficiently. We guarantee a "white-glove" experience that reflects positively on your firm.

Q: "Can you handle Apostilles for corporate documents (e.g., Articles of Incorporation)?"

A: Yes, this is one of our specialties. We offer an expedited courier service for corporate filings. We retrieve certified copies from the Secretary of State and handle the entire Apostille authentication process, often with same-day or 24-hour turnaround for urgent international business needs.

Q: "Do you provide witnesses if the document requires them?"

A: We can provide separate witnesses for an additional fee, provided we have advance notice to schedule the extra personnel. Please mention this requirement when booking.

Q: What do I need to have ready for the appointment?

A: You need two things:

1. The document itself, completely filled out (no blank spaces) BUT NOT SIGNED.

2. A valid, unexpired government-issued photo ID (e.g., Driver’s License, State ID, Passport).

Q: Should I sign the document before you arrive to save time?

A: No. Please wait. A primary duty of a notary is to witness the actual signing of the document. If you sign it before we arrive, we may have to ask you to re-sign it or, in some cases, reject the document entirely.

Q: What counts as acceptable ID in Nevada?

A: The ID must be current (unexpired), issued by a state or federal government agency, and contain a photograph, signature, and physical description. Common examples include a U.S. Driver’s License, State ID card, U.S. Passport, or a foreign passport stamped by USCIS.

Q: The document requires witnesses. Do you provide them?

A: Generally, you are responsible for providing your own witnesses (they must be 18+ with valid ID and not named in the document). However, if you let us know in advance, we may be able to provide witnesses for an additional fee.

Q: Where can we meet?

A: Almost anywhere safe and convenient within the Las Vegas Valley! We frequently meet clients at their homes, offices, coffee shops, hospitals, care facilities, or even hotel lobbies.

Q: How much does it cost?

A: Our pricing is transparent. Nevada law sets the notary fee at $15.00 per signature notarized. In addition to signature fees, there is a flat Mobile Travel Fee based on time of day and location to cover the convenience of us coming to you. Please call or text for an exact quote.

Q: Do you offer appointments on evenings or weekends?

A: Yes. We know life doesn't happen between 9 and 5. We offer extended hours and weekend appointments to fit your schedule.

Q: Can you create a Power of Attorney or a Will for me?

A: No. We are notaries, not attorneys. We are strictly prohibited by law from drafting legal documents or giving you any legal advice on what you should or shouldn't sign. We are there solely to verify your identity and validate your signature.

Q: Can you notarize a document that is in a foreign language?

A: Yes, if two conditions are met:

1. The notary certificate (the paragraph where we stamp and sign) must be in English.

2. The signer must be able to communicate directly with the notary in English (without a translator) to confirm they understand the document they are signing.

Q: Can you backdate a document?

A: Absolutely not. A notary must record the actual date the signing takes place. Backdating an official notarial act is illegal and can cause the document to be rejected.

Q: My relative is in the hospital and is heavily medicated. Can you still notarize for them?

A: This depends on their alertness. A notary cannot proceed if the signer appears confused, incoherent, coerced, or unable to understand what they are signing. We must verify their "willingness and capability" to sign. If we arrive and cannot proceed due to the signer's condition, the travel fee is still due.